Customer Experience
Turning everyday customers into enthusiastic brand promoters
Understanding the voice of the customer
Proprietary methodologies that transform feedback into actionable data and programs.
Rigurous analysis, focused on capturing the most relevant aspects of the customer experience, and identifying those specific actions that will drive customers from meh to wow.
When Data Speaks Clearly
NPS
street team
Reputation
User Club
Community
Engagement
Stay close to your most loyal customers
Brand Relevance
Socialize and engage on all channels
Social Support
Service where your customers choose
Social Listening
The temperature of your audience
Social media engagement and experience management
Automation with a custom look and feel. Interactions that generate engagement and fuel a memorable experience. Analysis and understanding of social threats and opportunities.