Growth and Performance Through Experience Design

      A tremendous opportunity is presented to the organizations attuned to the needs, wants, and opinions of their customers. Customer centric strategies, including NPS, detractor studies, experience design, and others, have repeatedly proven their value, invigorating organizational growth and profitability.

      The XPeZY Team works with our clients to design comprehensive customer experience strategies, taking organizations from the initial status of reactive / responsive, to the status of proactive, high performing customer-centric organizations. These organizations can deliver an unparalleled customer experience, securing a significant competitive advantage, and, through customer loyalty, increased customer lifetime value, referrals, bottom line achievement, and organic growth.

      The understanding of the underlying factors that drive purchasing decisions, referrals, and shared positive feedback, and the correlation between this information and the operational processes that drive them is at the core of our Customer Experience Strategy Design.

      Providing actionable data, feedback loops, and powerful statistics and dashboards, our proprietary methodologies enhance the precision of the customer centric operational process redesign and (re)-engineering, ensuring that all transformation is achieved in sync with the Voice of Customer.

      Introducing innovative concepts such as venom levels, brand fanaticism, and brand terrorism, the XPeZY Customer Experience Strategy Design provides the tools to empower client leadership to utilize or, respectively, curb their negative effect, to further enhance customer experience, drive sales, and increase revenue.

Case Studies

• Customer Centric Turnaround – Supply Chain
• Blended Customer Operations and Call Center Optimization - DMAIC
• Strategic Sourcing of Contact Center Outsourcing
• ... See more case studies

Customer Experience PDF Brochure

  Geared towards survival and immediate recovery, as well as laying the foundation for future growth, our turnaround strategies could yield sustainable, substantial results in as little as six months.

  New ventures can pose considerable challenges; from incorporating to operating, our start-up team is on your side, developing and implementing together a global strategic vision.

  Our commitment for a durable partnership with our clients is at the core of our continued support in assisting our clients become more customer-centric, create more value, and reduce risk.

  Our clients achieve significant business process improvement, resulting in substantial cost reduction, increased efficiency and profitability, and unprecedented customer satisfaction levels.